Cyber Timez offers returns for products based on the hardware manufacturers’ policies. For all returns, please take the following steps:
- Contact Cyber Timez Support by email (firstname.lastname@example.org) or by phone (202-827-6883) to initiate the return process.
- Complete the form the Support team emails you.
- Ship the product back
All refunds are processed within 30 to 60 days. Refunds are issued via paper check delivered to the same address where the device was shipped.
If you have a Vuzix device (M100 or M300) smart glasses you have 30 days from the date of your purchase to initiate the return.
If you have a Samsung device (Cyber Eyez Gear VR, S8, Gear VR headset) you have 14 days from the date of your purchase to initiate the return.