My Cyber Eyez M300 screen shut off and will not turn back on.

Forums Cyber Eyez Support My Cyber Eyez M300 screen shut off and will not turn back on.

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  • #634
    Nate Steen
    Keymaster

    If your Cyber Eyez M300 screen shuts off but still has talkback activated then you need to follow these steps. (Note this solution may also work for other similar cases.)

    Step 1: Plug your Cyber Eyez M300 to a proper power source.
    Notes for a proper power source:

    1. Make sure the power source provides 2 amps of power.
    2. If possible do not use a battery or computer usb port as they may not be able to supply the proper amount of power for this solution.
    3. The best solution is to plug your usb charging cable into a 2amp usb power adapter.

    Step 2: Power Off the Cyber Eyez M300.
    How to power off the Cyber Eyez M300:

    1. Long Press Button 2 (Center Button)
    2. Long Press Power Button (Side Button)
    3. Short Press Button 3 (Rear or Select Button)
    4. Short Press Button 1 (Front Button)
    5. Short Press Button 3

    Step 3: Charge the Cyber Eyez M300.
    Keep your device plugged in and charging for at least 5 minutes while the device is shutdown.
    Other Troubleshooting Notes:

    1. If the device powers up on its own please check to see if the screen has also turned on. If the screen is still off but the device is on and talkback is active please repeat Step 2.
    2. If you have repeated Step 2 and are still having trouble with the screen turning on then please try the optional Hard Reboot Step.

    Step 4: Turn on the Cyber Eyez M300.
    How to turn on the Cyber Eyez M300:

    1. Long Press Power Button (Side Button)
    2. If the screen does not turn on and the device is still unresponsive then try the optional Hard Reboot Step.

    Optional Step: Hard Reboot the Cyber Eyez M300.
    How to perform a hard reboot on the Cyber Eyez M300:
    If the device is on:

    1. Long Press the Power Button for at least 15 seconds then release the button.
    2. Wait 5 seconds.
    3. Long Press the Power Button again for at least 15 seconds or until you notice the screen turns back on then release the Power Button.

    If the device is off:

    1. Long Press the Power Button again for at least 15 seconds or until you notice the screen turns back on then release the Power Button.

    If you are still experiencing issues getting your Cyber Eyez M300 screen to power back on please email us at support@cybertimez.com or call us at (202) 827-6883 ext 2.

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